Business Unit of Databank S.p.A. Databank Consulting (DBC), prime contractor, market research and consulting company (I) Rosanna Lifonti, (lifonti@dbcons.it) technical manager Mariano Peluso, (peluso@databank.it) junior consultant Corso Italia 8, 20122 Milan - Italy Tel ++39.02.72107508 - Fax ++39.02.72107402 www.databank.it/dbc INK Information, Networks & Knowledge at SPRU - Science and Technology Policy Research, University of Sussex (UK) Professor W. Edward Steinmueller (w.e.steinmueller@sussex.ac.uk) Tel: +44 1273 678165 Fax: +44 1273 685865 www.sussex.ac.uk/spru/ink/index.html SPRU , University of Sussex, Falmer, Brighton BN1 9RF, UK with: Professor Robin Mansell, Dixons Chair in New Media and the Internet, London School of Economics and Political Science (UK) (r.e.mansell@lse.ac.uk) and Dr François Bar, Assistant Professor of Communication, Stanford University (USA) (fbar@stanford.edu) ENST, Department of Economics, Management and Social Sciences of the Ecole Nationale Supérieure des Télécommunications Paris (F) Dr. Claire Charbit (claire.charbit@enst.fr) Assistant Professor Dr. Marc Bourreau (marc.bourreau@enst.fr), Assistant Professor Dr. Valerie Fernandez (valerie.fernandez@enst.fr), Assistant Professor 46, Rue Barrault - 75634 Paris France Tel. ++33.1.45817399 - Fax ++33.1.45895442 www.enst.fr Empirica, a private research and consultancy organisation specialised in telematics, telework, business process reengineering (D) Werner B. Korte (werner.korte@empirica.com) director Karsten Gareis (karsten.qareis@empirica.com) consultant Stefan Lilischkis (stefan.lilischkis@empirica.com) consultant Oxfordstrasse 2 53111 Bonn - Germany Tel. ++49.228.985300 - Fax ++49.228.9853012 www.empirica.com LIEE-NTUA, Laboratory of Industrial and Energy Economics of the National Technical University of Athens, (G) Dr. Natasha Constantelou (natkon@chemenq.ntua.gr), Research Associate Dr. Stella Zamabrloukos (stella@netmode.ntua.gr), Research Associate II- Heroon Polytechniou 9 Zografou Campus - 157 80 Athens - Greece Tel. ++30.1.7722050 - Fax ++30.1.7721960 www.ntua.gr